Privacy Policy

Introduction

The privacy policy mentioned here explains what information we collect, how we use and share it to serve you our services. We advise you to read this policy before you use Nimo Ride.

What data do we collect?

Information you provide as a user

Our privacy policy is applicable for riders (who request our transportation services) and drivers(who offer transportation). This policy complies with the applicable laws in the locations we operate our services at. Feel free to contact us if you have queries about our practices in your particular region. We collect the following information:

User Profile- Nimo Ride collects the information you provide during the sign up or while updating your account. This information includes your name, username/login name, contact number, email address, payment details or banking information (inclusive of the payment verification info), address, SSN, driving license or passport (if asked by the law), photograph, date of birth, and signature. We also collect the information about the vehicle and the insurance.

Background Verification Information- Nimo Ride may also collate background verification info of the users who register to utilize its services as a driver. This information may include your professional background or criminal record.

User Information- Nimo Ride also gathers the information you enter while connecting to our customer support team, submitting ratings, or giving compliments to the drivers. 

Information generated while you use Nimo Ride’s services

Location info- To make you use our services smoothly, we may collate your accurate or approximate location and the details of your IP address, GPS, and wireless network. For drivers, we collect information when our app runs both in the background and foreground. In case, if you do not want us to collect your location details, then you will have to enter your pickup address manually.

Transaction Info-Nimo Ride also collects your transaction information, which incorporates the date and time of the booking, fare charged, distance traveled, and the mode of payment you have selected to pay for the service.

Usage details- We may also collect information about the date and time you access our application, app features, system activities, app crashes, sections you visited on our app, etc. At times, we gather this information through different technologies such as pixel tags and cookies.

Device Details- Nimo Ride may collect your device information, including its model number, OS (Operating System), software, IP address, serial number, and more.

Communication Details- Our app provides the facility of communicating within and through the application to both the drivers and riders to call and text each other. For facilitating the service, Nimo Ride collects some detail about the call or text. These details further incorporate the content as well as the date and the time of the call or the text. We may use this info for the betterment of our services and for security purpose.

Information from third-party sources

We may also collect information from other sources. These details include feedback or ratings from users, information associated with our referral programs, details related to the claims or disputes, information regarding Nimo Ride social media or payment services, etc.

How do we use your information?

Nimo Ride may use your information for the following purposes:

For offering you services and features- Nimo Ride utilizes the information it collects to provide, personalize, and improve its services and other offerings. We may use the collected information to update your account, validate your identity, offer you transportation and other services, enable payments for our services, track the status of your ride, allow you share details with other people (including sharing your ride status, referring other friends, splitting fares, sharing your ETA, and more), provide different accessibility features to help users with disabilities to access our services and more.

For Safety and Security- Nimo Ride may also use the data we collect for security purpose, such as for screening drivers, for using a Real-time ID check, for accessing the device’s location, your profile, and more.

To render customer support services- We may also use the collected information to aid you when you need our customer support services to get the answer to any questions.

For R&D- NimoRide may also use the collected info for testing, research, and analysis that further leads to the improvement of our services.

For facilitating communication- Nimo Ride may also utilize your information to initiate communications between the driver and the ride for confirming the pickup location and other things associated with the booking.

Apart from this, the information can also be used by Nimo Ride to inform its users about the new products, surveys, services, promotions, upcoming events, and updates. We may also use this information to notify you about the changes in our policies or services.

For legal proceedings-Nimo Ride can also use the collected information to scrutinize or address the disputes associated with our services.

Cookies and Third-party technologies

We may use cookies and other technologies to authenticate users, remembering your preferences, finding out the popularity of the content, and tracking down the site traffic and trends.

With whom we may share your information

Nimo Ride may share your stored information with other users. This information may include your first name, ratings & feedback, pickup or dropoff locations with drivers you book your ride with. If you choose our ride-share service, then we also share your name as well as pickup and dropoff location with your co-rider.

If you are a driver, then we may also share your information such as name, your photo, contact number, vehicle number, model number, color, license plate, location, and with your riders. Other detail we may share with the riders is your history with Nimo Ride.

We also share your ETA, location, and trip information with your contact at your request. Nimo Ride also shares your information with the general public when you use public forums for submitting content or communicate with us through social media and other such channels.

Nimo Ride may also share your information with its subsidiaries and affiliates to aid us to deliver our services without any hassle. We may also share your details with our service providers and business partners that help us in payment processing, background verification, cloud storage, data analysis, and more.

NimoRide also holds the authority of sharing your information when required or asked by applicable law, regulatory authorities, government request, or any legal process. Moreover, we may also share your information with the third-parties to carry out our user agreements, terms of service, to protect our rights and safety/property of others. If we notify you, and you agree to the sharing, we may also share your information with other parties.

Retention and Deletion of your information

Nimo Ride stores your profile along with the other details for maintaining your account. We retain location, transaction info, usage detail, and more for seven years in compliance with tax, insurance, and other requirements. Once this information is not required for facilitating our services, delivering customer support services, enhancing the user experience, or for further operational jobs, Nimo Ride restricts the use of such information for any purpose.

All Nimo Ride users are free to put a request for deleting their accounts at any time. We will not be able to delete your account only if there is an unresolved dispute or anoutstanding amount pending on your account.

Choice and Transparency

Nimo Ride gives you complete authority to monitor the information we collect through in-app privacy settings, device permissions, marketing opt-outs, in-app ratings, and other channels. You can also request to get you copies and correction of your information stored with us.

In-app Privacy Settings

Our in-app privacy settings give you the control to set or update your location and reach out to sharing preferences, and make other changes. You can easily change or update these settings, such as location info, share live location (for riders only), discount and news, account, and trip updates, at any time.

Device Permissions

When you use Nimo Ride at theiOS or Android platform for the first time, you will get an alert requesting you that our app wants your permission to access specific kinds of data. Your acceptance to this request shows your clear consent.

In-app Ratings

Nimo Ride offers both driver and the rider, an option of rating and feedback on the basis of how the trip went. You can check your rating on the app’s main menu.

Correction and Copies

You can ask Nimo Ride to get a detailed explanation about how we store and use your information. Moreover, you can also request any corrections if you find any incorrect data such as name, phone number, email address, etc.

Marketing and Promotional Opt-outs

If you do not want to receive promotional emails and offers from Nimo Ride, then you are free to opt-out of it. However, you will still receive non-promotional messages, including receipts or invoices for your rides, as well as crucial information about your Nimo Ride account.

Updates

We may update this privacy policy at any time and will notify you about the same through our in-app notifications or through other ways, such as sending you an email. Use of our application and services after the update shows your consent to the new policy.

We recommend you to timely review the policy to be updated with the latest information as well as our privacy practices.